Frequently Asked Questions

PRODUCT INFORMATION
Product types and details on our various offerings.
ORDER INFORMATION
SHIPPING INFORMATION
**Holiday Ship Times, Shipping methods, costs, delivery times, and how to track an order.
POLICIES INFORMATION
Returns, Exchanges, Security, and Privacy policies.
CONTACT US
If you're unable to find your answer in this Help section, here's how to contact us.

 

Product FAQs

  1. What types of Products do you sell?
  2. What is a Photographic Print?
  3. What is an Image Panel?
  4. What is a Custom Framed Photo?
  5. What is a Photo on Canvas?
  6. Does the image on your site accurately represent what I will be sent?
  7. If a watermark appears on the online photos. What is this and why is it on the photography?
  8. Can I purchase the digital file instead of ordering a print copy of the picture?
  1. What types of Products do you sell?

    Our products include photographic prints, photos on canvas, custom framed photos, and mounted photos.

    Each product featured on our store is reproduced from the original photograph, digital file, or negative using state-of-the-art-technology. Following the selection of an image our team oversees the creation of your piece of fine art through reproduction, assembly and shipping.

  2. What is a Photographic Print?

    We offer prints in the following sizes: 10", 14", 20", 30". We also offer large size prints: 40”, 50” and 60” prints on images that support this size. If you are interested in larger photo sizes please contact us. When you purchase a photographic print, your image will be printed on high-quality stock with archival ink and UV protection. This ensures the appropriate environment to preserve your photograph for many years of enjoyment. Photographic prints ship in 1-2 business days after sale.

  3. What is an Image Panel?

    Our Image Panels are a contemporary stylish mounting process that allows the image to be viewed from all angles with little or no glare.  Prints are laminated onto custom sized wood panels.  Robust moisture resistant UV cut vinyl laminate protects and enhances the beauty of your art work.

    --The Plaque style displays your image on a slender three-eighth-inch beveled board that lies flush with the wall.  A keyholed slot is routed on the back of the panel making it ready to hang.

    --The Float Mount style sets your image slightly away from the wall giving it a "floating" appearance, for a unique contemporary look. This look is achieved with a beveled, one-quarter inch board that rests on three-quarter inch thick bracing. A keyholed slot for smaller prints or a bevel-cut cleat for larger prints make it ready to hang.

    --The Solid Box and Hollow box styles display your image on a one-inch beveled premium wood board that lies flush with the wall.  The Hollow box style is lighter and is recommended for all images larger than 16x20 inches.  The Hollow Box style differs from the Solid Box style in that it is one inch thick around the edges only. A keyholed slot for all Solid Box and smaller Hollow box mounts or a bevel-cut cleat for larger Hollow Box prints make it ready to hang.

  4. What is a Framed Photo?

    Our black wood (1 1/4")  framed photos include two options: with or without a mat.

    All fine art pieces are custom framed and matted with an acid-free mat with a beveled edge.  Acid-free plexi-glass provides clear, lightweight protection for your art. This presentation allows us to preserve your photograph for many years of enjoyment. Framed photos ship 2-4 business days after sale arrive ready to hang.

  5. What is a Photo on Canvas?

    Our canvas gallery wrapped photos are offered in 4 sizes, including 14", 20", 30", 40". Your selected image is printed onto real artist canvas and stretched across 1 1/2" wood supports. The image wraps around the sides of the supports for a clean, modern look and is delivered ready to hang. Our team carefully evaluates each image to ensure the best presentation for your photo on canvas. In some cases, a color border will be used for the canvas wrap edge to ensure that the entire image is included in your piece of art. Photos on canvas ship 3-5 business days after sale.

  6. Does the image on your site accurately represent what I will be sent?

    Each image has been captured by a professional photographer and is reproduced from an original photograph, digital file or negative using state-of-the-art technology. However, we cannot guarantee that the printed product will accurately reflect the color settings of your monitor or mobile device.

  7. If a watermark appears on the online photos. What is this and why is it on the photography?

    The "watermark" that has been placed on the photos you see on our site is to ensure that no one downloads the images without permission or pirates the photos without proper authorization. Please be assured that this marking will not be on photography products purchased from the store.

  8. Can I purchase the digital file instead of ordering a print copy of the picture?

    Per the license agreements we have in place with each organization and photographer, we are unable to sell or distribute digital files at this time.

    Back to top

Ordering FAQs

  1. What if I can't find the photo I am looking for?
  2. Is the item I want in stock?
  3. How do I know my order was processed?
  4. How do I change or cancel an order?
  5. Do you charge sales tax?
  6. What forms of payment do you accept?
  7. Can I place an order over the telephone?
  1. What if I can't find the photo I am looking for?

    Reprint Mint’s customer service team is standing by ready to help you find the perfect picture. If you are unable to locate a particular image in our galleries, please contact us at customer_service@reprintmint.com.

  2. Is the item I want in stock?

    Yes. All of our products are custom printed on demand, excluding an occasional limited edition or signed piece.

  3. How do I know my order was processed?

    You will receive an order confirmation via email just moments after making your purchase. This email will include an itemized receipt as well as an order confirmation number for your reference.

  4. How do I change or cancel an order?

    We do our best to accommodate any changes to an order. Our products do ship very quickly after sale. Please contact us at customer_service@reprintmint.com or call 510-352-4500 within 24 hours of purchase to adjust an existing order.

  5. Do you charge sales tax?

    We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California.

  6. What forms of payment do you accept?

    We accept VISA, MasterCard, American Express, and Discover. We also accept check or money order.  (Please call us for more information regarding mailing a check or money order)

  7. Can I place an order over the telephone?

    For your convenience and fastest possible service, we encourage you to order online. However, please feel free to call in your order, toll free, at 510-352-4500 between the hours of 8:00 a.m. and 5:00 p.m. (PST).

    Back to top

Shipping FAQs

  1. How will my package be shipped?
  2. How will I know when my order has shipped?
  3. When will my order arrive?
  4. Can I track my order?
  5. I didn't receive my entire order. What happened?
  6. Do you ship internationally?
    1. How will my package be shipped?
      Product StandardShipping MethodExpedited Shipping Method
      Photographic Prints USPS UPS 
      Framed Photos UPS Ground UPS
      Photos on Canvas UPS Ground UPS
      Image Panels UPS Ground UPS

**Holiday Ship Times

For Delivery by 12/24/2013
Place your order before the following dates:
**Please allow up to 72 hours for processing time for unframed prints, 5 days for Image Panels and Canvas, 7-10 days for Framed prints prior to shipping.

Orders containing framed or canvas products:
Standard Shipping: Order cutoff midnight, December 10
Express Shipping: Order cutoff midnight, December 12

Orders containing Plaque, Float, or Box Image Panel products:
Standard Shipping: Order cutoff midnight, December 13
Express Shipping: Order cutoff midnight, December 16

Orders for unframed prints:
Standard Shipping: Order cutoff midnight, December 13
Express Shipping: Order cutoff midnight, December 17

Standard Shipping = USPS First Class, UPS Ground
Express Shipping = USPS Priority (2-3 day), UPS 3 day, 2 day, Next Day

NOTE: We promise to do everything we can to get your order to you on time. We use the most reliable shipping services available, the U.S. Postal Service and UPS. Unfortunately, even within the dates above, we cannot guarantee that circumstances won't prevent delivery by Christmas day. Express shippers suspend delivery guarantees during the holiday season due to high volumes and the likelihood of bad weather. We recommend that you order early and allow additional shipping time for your package to arrive. The dates listed are for US orders.

  1. How will I know when my order has shipped?

    You will receive a shipping confirmation email when your order has shipped. This will provide tracking information so that you may monitor its progress. If you need your order for a special event, please call us at 510-352-4500 or email customer_service@reprintmint.com. We'll bend over backwards to get your order where you need it, when you need it.

  2. When will my order arrive?

    Photographic prints usually ship in 1-2 business days after sale. Framed photos, image panels, and photos on canvas usually ship within 3-5 business days.

  3. Can I track my order?

    Yes. You will receive a shipping confirmation email when your order has shipped. This will provide tracking information so that you may monitor its progress.

  4. I didn't receive my entire order. What happened?

    Depending on the products you purchase, items in your order may be received in separate shipments. We work with the best production fulfillment groups in various locations. If you have only received part of your order, be assured that your additional items are on their way.

  5. Do you ship internationally?

    Reprint Mint currently only accepts orders from customers who are shipping to addresses in the U.S. only.

    Back to top

Policies FAQs

  1. Return and Exchange Procedures
  2. Security
  3. Privacy Policy
  1. Return and Exchange Procedures

    If you are not completely satisfied with your order, we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment.

    If you wish to exchange an item after receipt, place the product in its original packaging and return it to us at the address below:

    Reprint Mint
    14529 Griffith St
    San Leandro CA 94577

    If you do not have the original packaging, the item should be taken to your local packaging store to assure proper mailing procedures. Please be certain to include the following information:

    • Name
    • Address
    • Item being returned
    • Telephone Number
    • Reprint Mint Order Number

    Once your returned product is received in good condition, we will issue a credit within 10 business days. Shipping and handling charges will not be refunded.

  2. Security

    Reprint Mint utilizes a secure server in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.

  3. Privacy Policy

    Your privacy is very important to us, and we are committed to respecting your privacy on our site. In order to provide our services, we will require information (including address and credit card information) from our customers. We will maintain the confidentiality of information provided in accordance with our Privacy Policy.

    Back to top

Contact Us

For Questions regarding photographic reprints sold in the David Rumsey Map Collection Store:
Reprint Mint
14529 Griffith St
San Leandro CA 94577
Phone: 510-352-4500
Email: customer_service@reprintmint.com
Monday - Friday, 8am - 5pm PST

Back to top